Blog

What is the relationship between IT Compliance and our Company’s Service Lifecycle?

In our previous post ITIL - ITSM: Key for Incident Management, we analyzed why is it important to apply ITIL best practices for IT departments.

Have you ever wondered why ITIL - ITSM standards are key tool for training your staff in Incident Management?

Digital age has changed our concept about enterprises.

How wonderful is when we get answers to our concerns in the first call to our Help Desk.

Network Security Vulnerabilities and Assets Protection: Are we safe from attacks?

Your Employee's Mobile Devices are open doors to attacks.

Let’s start at the very beginning: Do you know what a CMDB based on ITIL is?

Why Companies are failing in Corporate Security? Here we expose 5 of the most common reasons.

Let's imagine that you live in a big city and your company or organization has normal office hours.

Why social media integration with your Help Desk is so great for your customer service.

If we think of ITIL as a set of best practices to identify, locate, prevent and solve problems in your IT environment, we can understand how important it is to improve the results at the time of auditing all those processes.