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We all think of customer service as an agonizing art, especially when it comes to getting help online.

GB Advisors is a software re-seller for many companies in the world concentrating its sales efforts in Latin America, USA and Canada.

ITIL® Continual Service Improvement is the fifth of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business.

Consumers have changed their behavior and are looking to find solutions faster and more efficiently.