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Bitcoins and digital security are two topics that affect us now more than ever.

CRM (Customer Relationship Management) automated systems are powerful tools that gather useful applications for business.

In our post Why Mobile Access Means a Better Customer Support Service?

IT Operations Management - ITOM and Corporate Governance are two aspects to take into account when promoting good practices in your company.

Lately, the phrase Internet of Things (IoT) has been sounding a lot.

Counting on a team versed in good customer service skills is quintessential to keep your company sailing to a good harbor.

From the very beginning of their development, organizations should address some efforts to striving in vulnerability management.

Most companies around the world recognize the need and value of adopting measures for IT Asset Management (ITAM).

One of the first thing we notice when we’re considering our options to guarantee our digital security.

Explaining Facility Management (FM) is easier if we see it globally with one example.

Configuration Management DataBases (CMDBs) is a term coined by ITIL to describe the elements related to asset collections (tangible/intangible) and their interdependence in IT.

Among the many options in Help Desk; there are two names we constantly hear: Freshdesk Help Desk and Zendesk