Blog

The global crisis generated by the COVID-19 is affecting us hastily.

Due to the global emergency we are currently experiencing, the number of employees working remotely has increased.

Working remotely has become the new normal for many companies.

When it comes to customer support, companies really need to step up their game.

One of the most common problems we find in the daily work routines is the constant waste of time between having to switch back and forward into different apps.

Every online business has a clear objective and that is to increase its profitability more and more.

Workflows provide a huge advantage to your company, helping you accomplish all your projects.

Social media and customer service, are they related? Of course, they are! And in this article, we are going to give you some guidelines to succeed using both.

Have you ever wondered what your customers want? Beyond the purchase of a specific product or service, customers are looking for a solution.

Analytics are key to your business success, but what are analytics exactly and most important: do you understand it?

Phishing scams are still among the most prolific cybercrime.

In today's article we present you Sandbox a new tool where you can make changes in the configuration of your Freshservice account.