Currently, millions of users are connected to the social networks. Social Media integration with your Help Desk is great for your customer service
Customer service: Social media integration with Help Desk
Improving ITIL audit results throuhg your Service Desk Software
In this post we explain how to leverage your service desk software to improve your ITIL process audit results and reduce risks for the whole organization
5 Elements of vulnerability scanning that help you reduce risks
In this edition we explain 5 Elements of vulnerability scanning that help you reduce risks if you have one or more equipment connected to the Internet