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The Knowledge Base is an indispensable resource at every Help Desk.

Whether it's problems related to cybercrime or the excessive handling of manual tasks: challenges are part of every company's day-to-day life.

n recent years, in the world of business technology and the digital transformation that has been gaining ground, we have not stopped talking about Process Automation.

When we refer to Enterprise Asset Management (EAM), we can refer to two elements.

Regardless of a company's industry, customer service and customer experience are integral elements in building a successful business.

What is the level of process maturity in your company? Do you know what scale you are on?

When improving your customer experience, having a trained staff and a CRM system is a must. However, sometimes this is not enough.

The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel.

Today, we have many tools at our disposal and a wide variety of channels to communicate with customers.

The implementation of ITIL and ITSCM has confirmed through its successful results that all the processes that make it up have an unquestionable justification.

We bring you this comparison between two of the most powerful sales CRM software today: Monday sales CRM and HubSpot Sales Hub.

Globalization has brought significant benefits to the business.