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You are using your Live Chat to provide support to your customers but are you really taking full advantage of its potential?

The IT ecosystem of organizations is composed of a heterogeneous set of elements which grow in number and complexity with technological advances and the passing of years.

Cybercriminals use many techniques to break the security for taking control over individuals or company’s private data.

Can ITIL and Agile coexist? This is an increasingly recurring question in the business world.

One thing is certain: the success of any business is intimately linked to its level of productivity.

Asset planning and Service Management are nowadays a powerful pair that allows us to control and generate value to the company.

Companies today are waging a constant battle in which their competitiveness; depends on their ability to deliver high quality services in the shortest amount of time.

In the same trend to making integrations to improve business; ITSec - SaaS has arrived to stay.

Nowadays, modern companies focus on offering better products and services with the purpose is standing out from the competition.

The implementation of ITIL-based IT service management requires the effective coordination of many elements to ensure successful implementation.

Any company that wants to remain competitive in the market is aware that its processes will become more efficient as it integrates into its workflow.

As human beings, we are aware that risk is part of all our activities; in fact, we know that it will be present whenever we wish to execute a plan..