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One of the most relevant factors related to the success of implementing IT Service Management in any organization is the use of the appropriate ITSM software.

The Internet of Things (or simply IoT) has plenty useful applications.

Cyber-criminals are opportunists by nature. So no matter how hard we try to protect our systems.

Without a doubt, Cloud Computing has brought with it the proliferation of various technologies.

It is normal for any major transformation to generate resistance, even the implementation of ITSM.

Machine Learning is a term that applies in any context where progress or the future of technology is discussed.

The digital age has been marked by an increase in the number of user activities in cyberspace.

The efficient management of data, oriented to meet customer needs, has become a great challenge for organizations.

If you were sure until now, that good support requires the physical presence of a technician.

SLAs are documents that define and collect the quality levels agreed between the interested parties in hiring outsourced services.

Since its conception, DevOps' innovative methodology and particular approach have been contrasted with the practices proposed by ITIL.

The Internet of Things (IoT) continues to turn device interconnection into a great resource when it comes to automating both.