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It is undeniable that Live Chat represents one of the most effective channels for communicating with customers

The main objective of any organization is to achieve the execution of efficient processes that help achieve business goals and thus a satisfactory service delivery to customers.

The network security is probably the main concern that IT managers face day after day.

It’s been a while since networks and systems protection were easy.

ITIL is recognized worldwide as one of the best frameworks for IT Service Management.

Every day, more and more companies decide to bet on some messaging software to optimize the experience of their customers.

Ransomware is the most prevalent form of malware attack.

It happens at some point: The company begins to grow; and so they do the demands of digital resources and their associated security challenges

The DevOps revolution is without question changing the rules of the game regarding cybersecurity.

Digital transformation has exponentially changed the dynamics of customer-business relationships.

The info-age has prompted organizations to extend their activities and services into the digital world.

What do you need to enhance customer service?