BMC TRACK-IT!
SOFTWARE FAMILY


Download a free trial version today and use it for 30 days risk free. If you are using a homegrown solution or a freeware solution and just need something solid, reliable and affordable to help you get your help desk under control, try Track-It! Help Desk Software today. See for yourself why over 55,000 companies worldwide have trusted BMC Track-IT! Software Family for more than 20 years.

EVERYTHING YOU NEED TO MANAGE YOUR IT HELP DESK


Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.

WHY CHOOSING TRACK-IT! FAMILY SOFTWARE


Improve Customer Service

Most IT departments are concerned about end-user satisfaction and there is always room for improvement. Track-It! Helps you automate manual processes, ensuring faster and more accurate resolutions to user requests. Each and every help desk request will be recorded with the details needed for future audits and reports

Fully integrated solution

Each Track-It! Module helps to automate, streamline and organize issues specific to IT challenges, to help you reduce costs and improve service levels. Built from the ground up as an integrated system, Track-It! provides a single, unified solution to simplify a diverse set of complex IT management needs

Adopt industry best practices

Best practices help your operation run smoothly, eliminating redundant work, integrating central processes, helping you learn from experiences and enabling delivery of top-quality IT services. The right solution will mean lower costs and higher productivity for your organization

GET A FREE TRIAL NOW!

FOR LICENSING, SUBSCRIPTIONS AND RENEWALS OF BMC TRACK-IT! SOFTWARE CONTACT US

IT Help Desk

Moving your manual processes into an automated help desk solution will help you handle calls faster and make data available when you need it

Asset Management

Asset management and auditing gather and record asset information for everything on your network, giving you the ability to take control of your IT environment

Change Management

Change Management tracks, controls and reports on the process of IT change management

Software License Management

With Track-It! Software License Management, you can track all of the software loaded on every device and then determine how many copies are in use

Scheduled & E-mailed Reports

Schedule reports automatically to keep you and your management up to date on the latest trends in your business

Training

Training can help you to keep track of training classes that IT staff (or other employees) have taken

Mobile Help Desk

The Track-It! Mobile capability gives technicians easy mobile access to the Help Desk, Asset Management and Knowledge Management modules

Knowledge Management

Knowledge management in the Solutions module allows IT staff to build a database of solutions to help training new IT staff or troubleshooting known issues

Dashboard & Analytics

Reports and dashboards gives you an instant and visual display of your key performance indicators

Purchasing

The Purchasing module allows you to keep track of all your IT related purchases

Library

The Library lets you track hardware, software and other non-technology assets that you have available to loan to users

Physical Inventory Barcode

Track-It! Barcode makes accurately identifying, validating and transferring any asset within the Track-It! Inventory module quick and easy

User Satisfaction Survey

The Track-It! Survey add-on allows you to monitor customer service and ensure high quality by helping you identify areas for reward or improvement.

Remote Control

Allowing the help desk staff to remotely manage and troubleshoot systems with Track-It! Remote

Self-Service Portal

Allow end-users to log tickets and get status on existing tickets through the Self-Service Web Portal

PURCHASING OPTIONS

FOR LICENSING, SUBSCRIPTIONS AND RENEWALS OF BMC TRACK-IT! SOFTWARE

WHY GB ADVISORS?

Through our service you get in touch with qualified technicians to execute additional support requests that are not included in the current continuous support. This process complements BMC Track-IT! support with version updates, configuration, consultancy, implementation and knowledge transfer.

Installation Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client

Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation

Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for BMC Track-It! In the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

a

OUR AGENTS ARE HERE FOR YOU