Freshworks 360 – Customer Engagement Suite

Discover a better way of building customer engagement by getting a total vision of your interactions with them. Everything, through this Suite that puts at your disposal and in the same place, each one of the elements you need to provide high-quality experiences to your customers.

With the omnichannel Freshworks 360 platform, you can enjoy the effective integration of some of the high-tech Freshworks Ecosystem's solutions as:

  • Freshdesk.
  • Freshsales.
  • Freshmarketer.
  • Freshchat.
  • Freshcaller.

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Why Freshworks 360?

The Marketing, Support and Sales departments represent an essential part of your organization as they handle vital information to get to know your customers better and give them exactly what they are looking for. However, the silos that are created in these areas of companies often prevent them from getting the most out of their performance.

With Freshworks 360's omnichannel platform, you will be able to eliminate silos and achieve efficient integration.  In this way, it will be simpler for your team to generate strategies that allow you to improve your interaction with customers and your customer engagement rates. 





Give your team a complete and unified management

Boost your leads generation rates



Attract the right users and maximize your customer engagement rates  

The first step towards a successful sale is to get the attention of the right prospect.  With Freshmarketer making it happen will be a very simple task. Optimize your website and increase your conversion rates through this all-in-one solution.

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Discover a smarter, more efficient way to interact with your customers.

The right answer at the right time can turn a user into a satisfied customer. With Freshchat you will have at your disposal an avant-garde solution that will allow you to offer convenience, speed, and total availability to your prospects and clients.

Analyze the profiles of your leads and guide them accurately towards conversion

Anticipating the needs of your customers represents a key factor in achieving customer satisfaction and loyalty. Reach an efficient management of your leads through the intelligent CRM, FreshsalesA tool that will allow you to better understand your customers to offer them quality services and ultimately consolidate their relationship with your brand.

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Automate your helpdesk and provide your customers with effective solutions from the first contact

Make your customers feel confident knowing that your commitment to them doesn't end with sales. With Freshdesk you can address the needs of your customers to offer them a genuine, personalized and quality attention that responds quickly to their concerns or requests

Deliver a real-time, customized service through your cloud-based Call Center

Enjoy a powerful Call Center, easy to implement, customizable and highly profitable. With Freshcaller you will be able to connect with your clients in a practical way and from anywhere in the world, through a fluid and effective communication channel.  

 

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Deliver a Better Customer Service Experience with Freshworks 360

I Want It


Premium Service Package for additional support on Freshdesk

The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements Freshdesk standard support with version upgrades, configuration, advice, implementations and knowledge transfer.

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Installing Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.

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Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.

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Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.

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The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed.  We have available additional Premium Support Packages for 24, 40, and 80 hours.

 

 

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Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshworks 360 in the American Continent. We currently serve customers in all countries of North America, Central America, south america, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

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