Your teams no longer need to jump from one platform to another to communicate with each other and keep up to date. Through the collaboration software, Freshconnect, you can give them the opportunity to have the right information at the right time to be able to respond to customer requests immediately.
Enjoy the benefits of a collaboration Software that helps keep your marketing and sales departments in context.
COLLABORATION SOFTWARE THAT GIVES YOU A SMARTER WAY TO SHARE INFORMATION
There is numerous collaboration software on the market, however, none of them have so far proposed what Freshconnect. That is, an advanced solution aimed at helping your company's users to stay always updated and in context to better manage their work and collaborate more closely.
Don't let information disperse among a bunch of applications. Connect it all and allow each individual in your organization to always stay on the same page, regardless of their geographic location, work schedule, or department.
Projects, tasks and general activities that take place within the company can always be subject to sudden changes. Luckily, with Freshconnect, users in the organization can receive accurate information in real time without having to jump between applications.
All you need in one place
There are times when closing a ticket requires the assistance of different departments. Luckily, with Freshconnect company members can interact in a collaborative environment where all the information they need is unified in a single environment and available at all times.
Do you already have a Freshworks solution license? Integrate your Freshconnect solution with other Freshworks ecosystem products such as Freshdesk and Freshsales and maximize performance and cooperation between customer support and sales departments.
Premium Service Package for additional support on Freshservice
The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements Freshservice standard support with version upgrades, configuration, advice, implementations and knowledge transfer.
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also included with the basic configurations to adapt the tool to the use of each client.
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.
The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request until the total amount of hours purchased are consumed. We have available additional Premium Support Packages for 24, 40, and 80 hours.
Since 2004 GB Advisors has specialized in the development of comprehensive technology solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshservice on the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America, and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.