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IT can shape truly complex environments within the enterprise.

How often do you think about the customer experience you offer? How much time and resources do you invest in improving it?

Finding and solving problems is something we, as human beings, must constantly do.

Regardless of the progress made in cybersecurity technology, the number of attacks has not decreased; on the contrary, it continues to rise.

In our previous article we talked about reporting and its importance in improving the performance of the different departments of the company.

Although reporting was for a long time linked exclusively to the financial sphere, today this activity has become an essential part of the company's project management.

Customer satisfaction is an essential factor for the success of any business.

There is no doubt that the ability to resolve tickets remotely is essential today to ensure fast and efficient service.

Integrating new technologies into digital environments is intimately linked to the improvement of any business.

In 2017 Axelos announced that a new version of ITIL would be released during the first quarter of 2019.

From the moment organizations discover the need to implement ITSM, one of the first questions that often arises is where do we start?

It is clear that in recent years the field of cybersecurity has made great strides.