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Technology has changed everything, the way companies work, the demands of the market, the tools available.

The digital age has brought with it enterprise mobility, a work scheme in which members of a company are allowed to use any device to work.

Being successful in the world of business requires more than developing a good product or service and knowing how to market it.

Have you ever felt that you could further optimize your IT department if you just opted to replace your ITSM tool?

Do you know some of the tips you should consider before choosing an ITSM solution?

As an act of management and direction, the establishment of appropriate business objectives is based on a detailed analysis of the company, its environment and, of course, its members.

Companies handle large volumes of information and in recent years, thanks to Big Data.

In terms of technology, ITSM frameworks, and approaches, trends come and go.

Data management is not something new for us.

The fundamental problem with service experience for many companies is that they are only engaged in repeating an advertising slogan that does not translate into actions.

In your company, have you taken advantage of the potential of the use of tools or do you continue wasting time with manual processes?

I would like you to think about the number of tasks you have to do in your working day.