SSI Advanced terms

SSI Advanced (SSI-A) Terms and Conditions

This document regulates the SSI-A service in which, GB Advisors will provide its capabilities and knowledge in the solutions technology area of ITSM, ITOM, Helpdesk and process management, among others, to execute the Prioritized Objectives List (Product Backlog), through development cycles based on tasks.

I. Limitation

SSI-A service shall be provided solely and exclusively to the Platform identified in the Quote issued by GB Advisors and bonded to this acquisition, without limitation of future agents that may be added to such Platform.

II. Guidelines

a. GB Advisors and The Client will jointly set up monthly (initially, and without limitation of the modification of this period), the Product Backlog to be achieved during each agile cycle (Sprint).

b. Based on this, GB Advisors will carry out tasks of assistance, support, accompaniment, consulting, configurations, migrations, documentation and scripts.

c. GB Advisors will set monthly macro limits, that guarantee the sustainability, and the effective and efficient achievement of the Epics (set of objectives) set by The Client.

d. GB Advisors will appoint 1 Technical Leader and 1 Project Manager for the provision of this Service. Additionally, at its sole discretion, GB Advisors may engage additional personnel as deemed appropriate.

e. GB Advisors will use the Agile Scrum methodology to execute the following activities:

- Co-creation of the Product Backlog.
- Advice and creation of an Action Plan specifically designed to achieve Objectives and Goals.
- Follow-up, measurement and evaluation of the progress of the developed tasks.
- Knowledge transfer and coaching on the use of the solutions to the teams designated by The Client.
- Provision of materials, digital resources and instructional tools regarding the use of the Platform.
- Identification and documentation of improvement opportunities for the optimization of the functionalities available for the Platform.

f. The rendering of the SSI Advanced will be executed through the remote infrastructure of GB Advisors , without limiting the possible adaptation for its on-site execution, subject to prior agreement with The Client.

III. Notice

Without prejudice to the attention, dedication and efficiency from GB Advisors in the execution of this Agreement, taking into consideration that the Solutions of the Platform object of this SSI Advanced is exclusively designed, created and produced by its manufacturer, who is its exclusive owner and administrator, it shall not be considered that GB Advisors has incurred in non-compliance of its contractual duties, if during the execution of this Agreement occurs an event that totally or partially alters the correct functioning of the Platform and is considered inherent and related to the Solutions - according to the criteria objectively accepted by the solutions industry of  ITSM, ITOM, Helpdesk and process management- that makes it impossible for GB Advisors to comply with its duties as originally agreed.

IV. Duration

The duration of the SSI-A shall be based on the Platform's subscription period, up to a maximum of twelve (12) months. It may be renewable, provided that the Platform remains ACTIVE. GB Advisors reserves the right to review and modify (partial or totally) the terms and conditions of the SSI-A.