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Learn about technology and business.
December 6, 2022
4 Challenges of Remote Support Teams and How to Overcome Them
Although remote work has become "the new normal" for many companies, managing a remote support team still poses several challenges
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December 1, 2022
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency.
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November 29, 2022
5 Common Mistakes made by SMEs in Customer Database Management
Optimal customer database management is the key to the success of any sales operation
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November 27, 2022
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species.
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November 23, 2022
3 Problems of Not Having the Right Sales CRM
When it comes to sales, most organizations rely on a CRM to manage that workflow.
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November 21, 2022
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work.
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November 14, 2022
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth.
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November 10, 2022
3 Ways to Optimize Your Sales Pipeline With monday.com
Everybody knows that a sales pipeline allows to visually track the sales area's performance.
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November 7, 2022
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks.
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November 6, 2022
6 tips to improve your customer service during Black Friday
Customer service is a fundamental part of the client's experience, to the point that it can become a decisive factor in the purchasing process.
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October 31, 2022
5 essential metrics for field service success
Keeping up with technological changes is one of the many challenges faced by companies that provide field services.
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October 24, 2022
Job training: 4 consequences of not properly training your employees
70% of employees are inclined to leave their current job to work for a company that invests in the development and learning of its employees.
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