Blog

Learn how monday.com integrations help automate workflows, boost team collaboration, and unify all your business tools into one connected workspace.

Discover the power of automated service catalogs in ServiceNow and other ITSM platforms in empowering end users and reducing service desk workload.

Find out how AI enables earlier detection, faster response, and proactive service delivery. Explore proven strategies and real examples to cut downtime and boost user satisfaction.

Integrate Freshdesk Omni to visualize, analyze, and optimize your customers’ journey. Discover how to improve support efficiency and deliver a seamless, fully omnichannel experience.

Discover how to design an ITSM service catalog that is both flexible and standardized, optimized to streamline internal workflows, reduce response times, and elevate service delivery.

Learn how to implement AI-powered automation in ITSM while balancing efficiency with human experience.

Examine emerging trends in AI and automation transforming project management platforms like monday.com. This blog will discuss current and future capabilities, practical benefits, and considerations for business leaders aiming to stay ahead of the curve.

Discover how Freshservice streamlines software license management through centralized control, smart automation, and built-in compliance features.

Discover how Freshdesk Gamification transforms support operations by enhancing agent motivation, productivity and engagement, ultimately improving the customer experience.

Discover how integrating Freshservice with monday.com boosts productivity, automates processes, enhances team collaboration, and optimizes operational efficiency.

Learn how automation and process optimization empower IT teams to handle sudden or seasonal spikes in service requests with greater agility, efficiency, and consistency.

Discover how Freshdesk Analytics enhances customer service analysis by optimizing support with custom metrics and intelligent reporting.