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When improving your customer experience, having a trained staff and a CRM system is a must. However, sometimes this is not enough.

The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel.

Today, we have many tools at our disposal and a wide variety of channels to communicate with customers.

The implementation of ITIL and ITSCM has confirmed through its successful results that all the processes that make it up have an unquestionable justification.

We bring you this comparison between two of the most powerful sales CRM software today: Monday sales CRM and HubSpot Sales Hub.

Globalization has brought significant benefits to the business.

Companies operating in today's changing marketplace must overcome significant business problems to adapt and remain competitive.

What are the consequences of not complying with international norms and standards related to your organization?

One of the challenges that today's organization's share is that they all face big IT problems.

Achieving business excellence is one of the main goals of modern companies.

As businesses grow and move into the digital world, the need to implement a solution that facilitates process automation is accelerating.

Does implementing CRM software guarantee operational improvement in the organization?