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The only help desk built for the age of AI agents

Intercom natively integrates Fin, its AI for customer service, enhancing every interaction and delivering an intelligent experience from the very first touchpoint.

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Fin: AI up and running from day one

Instant implementation, at no extra cost

Fin works natively within Intercom. No extra payments or external integrations required.

Smart escalation with full context

When needed, the AI for customer service transfers the conversation to a human agent with the full history, avoiding repetition.

Accurate resolution based on trusted content

Fin uses your knowledge base to deliver reliable answers aligned with your business and policies.

24/7 support without increasing costs

Respond automatically at any time, without needing to expand your team or cover additional shifts.

A complete platform for both human agents and AI agents

Intercom brings everything your business needs into one place so your team and Fin can work together seamlessly.

Intelligent orchestration

Automatically prioritizes, tags, and routes every request so it reaches the right channel or agent from the very first interaction, reducing response times and improving your team’s ability to resolve issues.

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Analytics that drive better decisions

Gain visibility into trends, contact patterns, and potential bottlenecks before they escalate. Take control of the customer experience with decisions backed by real data.

Bring every channel together in one platform

Manage chat, email, WhatsApp, SMS, and social media from a single view without fragmenting the conversation, creating a smoother experience for customers and a more organized workflow for your team.

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Create a connected ecosystem

Integrate Intercom and its AI customer service capabilities with 350+ apps to keep your processes, data, and teams aligned, creating a more connected experience from start to finish.