Free diagnostic tool · Instant download

Turn your IT operation into an engine for efficiency and growth

Download GB Advisors' IT Maturity Test and analyze the key pillars of an efficient IT operation, understand where you stand today, and define a clear roadmap toward smarter, more effective management.

Identify your ITSM gaps

Evaluate 5 key dimensions of IT maturity

Includes 4 specialized AI questions

Get an action plan with Freshservice based on your results

Over 1,200 IT leaders already have clarity on the maturity of their operations.

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Service Factors Section — GB Advisors

The Diagnosis

Discover what's holding your IT department back

Each section of the test evaluates key elements that impact IT's ability to operate efficiently and deliver real value to the business.

Service Desk

Assess your service desk's ability to respond with speed, consistency, and efficiency.

Asset Management

Analyze the level of control, visibility, and governance over your organization's technology resources.

Automation & Artificial Intelligence

Identify opportunities to reduce operational workload and free up time for strategic initiatives.

Change Management

Determine how well-prepared your processes are to implement changes with less risk and greater control.

Knowledge Management

Evaluate whether your IT knowledge is being leveraged to speed up resolutions and improve the overall user experience.

Service Factors Section — GB Advisors

El diagnóstico

Analiza los factores que definen la calidad del servicio

Las expectativas de los clientes están en constante evolución. Esta auditoría te ayuda a identificar qué tan preparada está tu empresa para afrontar esos desafíos.

Experiencia del agente

Analiza si tu equipo dispone de las herramientas, procesos y contexto necesarios para brindar un servicio de alto nivel.

Velocidad de respuesta y cumplimiento de SLAs

Evalúa si tus tiempos de atención cumplen con los estándares que esperan tus clientes.

Automatización e inteligencia artificial

Identifica oportunidades para reducir tareas manuales, acelerar procesos y aumentar la productividad del equipo.

Visibilidad y capacidad de análisis

Descubre si cuentas con la información necesaria para anticipar problemas y tomar decisiones basadas en datos.

Omnicanalidad y experiencia de atención

Determina si tus clientes reciben una experiencia consistente a través de todos los canales de contacto.

DISCOVER THE OPPORTUNITIES

The most efficient IT teams don't work harder. ​They work smarter

Download the IT Maturity Test and get a clear picture of the strengths and opportunities that will define your company's growth.

Download for free

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