Assess your service desk's ability to respond with speed, consistency, and efficiency.

Analyze the level of control, visibility, and governance over your organization's technology resources.

Determine how well-prepared your processes are to implement changes with less risk and greater control.

Evaluate whether your IT knowledge is being leveraged to speed up resolutions and improve the overall user experience.

Free diagnostic tool · Instant download

Is your customer service driving loyalty or creating friction?

Q: Automation & Artificial Intelligence

Identify opportunities to reduce operational workload and free up time for strategic initiatives.

Download GB Advisors' Customer Service Audit and assess how effective your support really is across the areas that matter most: customer satisfaction, retention, and operational efficiency.

Automatic diagnosis of your support's critical areas

Find out exactly where you're losing customers

Assess your AI and automation maturity

Get Freshdesk Omni recommendations based on your results

Over 1,200 CX leaders already have clarity on the maturity of their operations.

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Service Factors Section — GB Advisors

Omnichannel & Customer Experience

Determine whether your customers receive a consistent experience across every single touchpoint.

Automation & Artificial Intelligence

Identify opportunities to reduce manual tasks, speed up processes, and boost your team's productivity.

Response Speed & SLA Compliance

Evaluate whether your response times meet the standards your customers actually expect.

Agent Experience

Assess whether your team has the tools, processes, and context they need to deliver a truly high-quality service.

Visibility & Analytics

Find out whether you have the right data to anticipate problems and make informed, confident decisions.

Service Factors Section — GB Advisors

Experiencia del agente

Analiza si tu equipo dispone de las herramientas, procesos y contexto necesarios para brindar un servicio de alto nivel.

Velocidad de respuesta y cumplimiento de SLAs

Evalúa si tus tiempos de atención cumplen con los estándares que esperan tus clientes.

Automatización e inteligencia artificial

Identifica oportunidades para reducir tareas manuales, acelerar procesos y aumentar la productividad del equipo.

Visibilidad y capacidad de análisis

Descubre si cuentas con la información necesaria para anticipar problemas y tomar decisiones basadas en datos.

Omnicanalidad y experiencia de atención

Determina si tus clientes reciben una experiencia consistente a través de todos los canales de contacto.

DISCOVER THE OPPORTUNITIES

Discover where your biggest opportunities for improvement are

Download the audit and get a clear picture of your service, so you can define the next steps toward a more efficient, customer-centric support operation.