Blog

Serving a global customer base brings unique challenges. Find out step by step how to deliver efficient, high-quality service in all languages with Freshdesk.

We joined top companies in Guatemala to explore how monday.com is redefining operational efficiency.

Lose your fear of ITSM audits! Discover how to manage logs, track assets and document policies to ensure effective compliance and avoid common failures.

This post explores actionable strategies for remote and hybrid teams to maximize collaboration using monday.com.

Learn how to apply Lean and Agile methodologies inside monday.com to drive ongoing process improvements.

Freshdesk is not just for customer service! Find out how organizations are leveraging this software to streamline IT, HR and operations.

Do you know the difference between incidents and service requests? In this article, we explain it in detail and how Freshservice manages them efficiently.

Learn actionable methods to identify and automate repetitive tasks within your organization's workflow using monday.com.

Discover how integrating Freshdesk with popular CRM platforms fosters seamless collaboration between your support and sales teams.

Learn how integrating IT Operations Management tools with customer support workflows can optimize service delivery and enhance user satisfaction.

Explore how artificial intelligence and machine learning are transforming ITSM automation on platforms like Freshservice.

Discover step-by-step strategies for setting up an effective project portfolio management (PPM) framework using monday.com.