Blog

Discover how integrating Freshdesk with popular CRM platforms fosters seamless collaboration between your support and sales teams.

Learn how integrating IT Operations Management tools with customer support workflows can optimize service delivery and enhance user satisfaction.

Explore how artificial intelligence and machine learning are transforming ITSM automation on platforms like Freshservice.

Discover step-by-step strategies for setting up an effective project portfolio management (PPM) framework using monday.com.

This post explores how IT teams can use ServiceNow’s automated compliance features to simplify IT audits, reduce errors, and ensure continuous adherence to regulatory standards.

Learn how automating routine employee lifecycle processes through Freshservice can reduce manual workload and boost HR-IT collaboration.

Discover game-changing monday.com automations that can save your team time, reduce manual work, and minimize errors.

Explore the latest AI features in Freshdesk and learn how automation can help your support team resolve customer queries more efficiently.

Unpack the essential steps to build an effective IT Operations Management (ITOM) strategy that enables agility, uptime, and cost optimization.

Dive into the latest advancements in artificial intelligence for ITSM, including AI-powered ticket routing, chatbots, and analytics.

Master the art of onboarding with monday.com by designing workflows that reduce bottlenecks and ensure consistency across new hires or client onboarding.

A reliable CMDB forms the backbone of ITSM. This blog discusses essential best practices for ensuring CMDB data accuracy, effective discovery, and comprehensive service mapping within ServiceNow.