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IT Operations Management - ITOM and Corporate Governance are two aspects to take into account when promoting good practices in your company.

Counting on a team versed in good customer service skills is quintessential to keep your company sailing to a good harbor.

Most companies around the world recognize the need and value of adopting measures for IT Asset Management (ITAM).

Explaining Facility Management (FM) is easier if we see it globally with one example.

Configuration Management DataBases (CMDBs) is a term coined by ITIL to describe the elements related to asset collections (tangible/intangible) and their interdependence in IT.

Among the many options in Help Desk; there are two names we constantly hear: Freshdesk Help Desk and Zendesk

In our previous post ITIL - ITSM: Key for Incident Management, we analyzed why is it important to apply ITIL best practices for IT departments.

Have you ever wondered why ITIL - ITSM standards are key tool for training your staff in Incident Management?

Digital age has changed our concept about enterprises.

How wonderful is when we get answers to our concerns in the first call to our Help Desk.

Let’s start at the very beginning: Do you know what a CMDB based on ITIL is?

Why social media integration with your Help Desk is so great for your customer service.