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Shadow IT: How to turn invisible IT into a great opportunity for your organization?

August 16, 2018

Shadow IT: How to turn invisible IT into a great opportunity for your organization?

Without a doubt, Cloud Computing has brought with it the proliferation of various technologies.

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ITSM Cultural Change: Protect your project from resistance to change

August 12, 2018

ITSM Cultural Change: Protect your project from resistance to change

It is normal for any major transformation to generate resistance, even the implementation of ITSM.

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Machine Learning: 5 reasons to invest in a Predictive Analytics software

Machine Learning: 5 reasons to invest in a Predictive Analytics software

Machine Learning is a term that applies in any context where progress or the future of technology is discussed.

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AI and CRM: Enhance Customer Relationship through Artificial Intelligence

AI and CRM: Enhance Customer Relationship through Artificial Intelligence

The efficient management of data, oriented to meet customer needs, has become a great challenge for organizations.

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Remote Support: 6 Advantages remote assistance can offer to your organization

Remote Support: 6 Advantages remote assistance can offer to your organization

If you were sure until now, that good support requires the physical presence of a technician.

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Service Level Agreements SLAs: How to get the most out of your contracts?

Service Level Agreements SLAs: How to get the most out of your contracts?

SLAs are documents that define and collect the quality levels agreed between the interested parties in hiring outsourced services.

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ITIL and DevOps: Improve your service delivery through this smart integration

ITIL and DevOps: Improve your service delivery through this smart integration

Since its conception, DevOps' innovative methodology and particular approach have been contrasted with the practices proposed by ITIL.

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Internet of Things: 5 simple actions to ensure the Security of the IoT

Internet of Things: 5 simple actions to ensure the Security of the IoT

The Internet of Things (IoT) continues to turn device interconnection into a great resource when it comes to automating both.

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5 steps to easily migrating applications and services to the Cloud

5 steps to easily migrating applications and services to the Cloud

Much has been written about the benefits of migrating applications and services to the Cloud.

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Big Data Technology: 5 Advantages Intelligent Data Management can offer to ITSM

Big Data Technology: 5 Advantages Intelligent Data Management can offer to ITSM

The development of new technologies has been driving the steady growth of digital data production.

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DevOps: Integration as a drive towards organizational success

DevOps: Integration as a drive towards organizational success

Technological evolution has brought an increase in the size and complexity of the information technology infrastructure.

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Uses of KPIs to improve the overall performance of your company

Uses of KPIs to improve the overall performance of your company

You most probably are familiar with the term Key Performance Indicators, or simply KPIs.

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