Blog

Unpack the essential steps to build an effective IT Operations Management (ITOM) strategy that enables agility, uptime, and cost optimization. Understand key features, process automations, and frameworks in ServiceNow and Freshservice, and see how they support IT operational excellence.

Dive into the latest advancements in artificial intelligence for ITSM, including AI-powered ticket routing, chatbots, and analytics. See how platforms like Freshservice are leveraging AI to reduce workload and improve user satisfaction.

Master the art of onboarding with monday.com by designing workflows that reduce bottlenecks and ensure consistency across new hires or client onboarding. This guide will provide templates, automation tips, and checklists to ensure a smooth start for every stakeholder.

A reliable CMDB forms the backbone of ITSM. This blog discusses essential best practices for ensuring CMDB data accuracy, effective discovery, and comprehensive service mapping within ServiceNow. It also provides actionable tips for avoiding common pitfalls and aligning CMDB strategy with business goals.

Dive into the essentials of setting up and optimizing omnichannel support in Freshdesk. This guide covers practical steps to integrate email, chat, social media, and phone for unified customer experiences across every touchpoint.

Discover powerful automation workflows in Freshservice that can dramatically reduce manual tasks, accelerate ticket resolution, and streamline IT service delivery. This post will walk IT teams through practical automation use cases, setup steps, and tips for getting the most out of Freshservice's automation capabilities.

Learn how to make the most of monday.com’s advanced reporting features to gain actionable insights, track KPIs, and drive data-led project decisions. Ideal for business professionals and IT leaders looking to optimize processes and boost transparency across projects.

Discover essential Freshservice integrations that connect your ITSM platform with popular business tools like Slack, Microsoft Teams, and Jira. This guide will explain integration benefits, setup basics, and strategic use cases to drive collaboration and efficiency.

Meet monday.com—a powerful, flexible, visual platform that helps organizations of all sizes plan, execute, and scale with clarity and speed.

At a technology company, a support team is working around the clock to resolve a critical failure.

Businesses use software to manage their operations. However, as technology advances and digital solutions become more complex, the need for proper implementation becomes increasingly evident.

As 2024 draws to a close, it's time to reflect on the technological advancements that defined the year and look to the future with a clear vision of the trends that will shape 2025.