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VeriSM: Everything you need to know about this approach

VeriSM

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In terms of technology, ITSM frameworks, and approaches, trends come and go. Although there are standards such as ITIL or COBIT that have managed to keep up to date for many years, the advent of the digital era has promoted the emergence of new approaches aimed at improving the way in which companies manage...

Stakeholders: 5 tips to manage their participation in the ITIL project

Stakeholders

The implementation of ITIL-based IT service management requires the effective coordination of many elements to ensure successful implementation. However, when approaching ITSM, many organizations tend to usually focus only on certain factors they consider relevant, such as the use of appropriate technology or the establishment of efficient processes. As a result, the importance of...

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