IT experts know that Service Level Agreements (SLA) are essential to regulate the service provided and ensure that customer expectations are met. But creating and managing SLAs can be a […]
SLA Management: 4 ways to optimize it with ITSM software
4 simple strategies to attract potential customers
We know that it is not easy to attract potential customers. One of the reasons for this is that some businesses don’t know how to adapt to current trends, especially […]
Improve your SLA terms in 5 steps
No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
Boost your employer brand with an ATS Software
If you’re like most HR professionals, you’re always looking for new ways to optimize your employer brand. Doing so is vital to attracting and retaining top talent, reducing turnover, and […]
7 top tips to boost your employer branding strategy
Imagine that after spending months analyzing your candidates, you finally have your employer branding strategy in place. You’ve identified your company’s strengths and how you can best connect with your […]
Learn How to Optimize your Conversion Rate Step by Step
Did you know that only 3% of consumers convert on the first visit to an online store? The good news is that there are strategies you can use to improve […]
5 mistakes you should avoid to boost your employer branding
Employer branding is a key factor in attracting human talent. Nowadays, companies devote a large part of their resources to build an attractive corporate image that captures the attention of […]
Sales automation: 3 tasks you should stop doing manually
Did you know that salespeople can spend up to 40% of their time on administrative activities? This translates into less performance and fewer sales. If you want to avoid this and […]