Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
Top 5 tips to improve field technician’s productivity
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks. We must prevent system failures that make them […]
6 tips to improve your customer service during Black Friday
Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On dates as important as Black […]
5 essential metrics for field service success
Keeping up with technological changes is one of the many challenges faced by companies that provide field services. To remain competitive, these organizations need tools to help them monitor their […]
Job training: 4 consequences of not properly training your employees
According to a study by Lorman in 2021, 70% of employees are inclined to leave their current job to work for a company that invests in the development and learning […]
Freshteam: the perfect ally for your Human Resources team
Generally, Human Resources teams have one thing in common: their need to use the latest technological tools. This not only speeds up talent acquisition, but also helps them improve their […]
4 things to avoid if you want to attract more leads
Are you having trouble attracting more leads? Don’t worry, you’re not alone. Most marketers and sales agents find it difficult to attract high-quality leads on a consistent basis. However, you […]
7 steps to create a successful training plan
In many companies, training plans are neglected because they are seen as an additional expense that does not generate value for the organization. However, this strategy represents a crucial investment […]
Freshsales vs Zoho CRM: Which is the best sales software?
Choosing the best CRM software for your company is a complicated task, and for a good reason. However, in the ocean of solutions that exist on the market, the selection […]