IT Management Services IT that fits to your company
FootPrints Service Core is a complete platform that incorporates asset management with IT functions to provide a robust, user-friendly and low-maintenance solution to refresh your service delivery, resulting in the highest position your company and greater satisfaction of your customers.
BMC FootPrints, the answer you were looking for ITIL compliance
Web-based and certified by PinkVERIFY, this multi-platform compatible with ITIL allows you to view and manage your assets, with the purpose of improving service delivery while minimizing costs, vulnerabilities and risks. BMC FootPrints focuses on the user’s experience to identify areas for improvement that may affect the performance and customer satisfaction, which exposes the true benefits of Service Core.
Why Choosing BMC Footprints Service Core?
Integrates managing services managing assets in the same Interface. Counts with ITIL practices and PinkVerify certification
UI easy to use
Friendly, intuitive, easy to install and configure to provide you analysis and boxes for executive Control. Drag and drop Administration
Grants extended module licensing. Great flexibility to incorporate processes with no need to programming
What are the special features of BMC?
Focused on end users, FootPrints Service Core anticipates service needs to keep satisfied your internal and external customers through a single, updated, powerful and tailored tool. It also provides reports and analysis friendly interface real-time to help make better decisions.
Friendly design and programming-free. Minimum effort for installation, search and incident management.
Provides constant monitoring and visibility of your assets, formats and schedules that allow you to detect unauthorized changes
Allows visibility and tracking of your SLAs metrics. It helps to maintain service continuity, and enhances communication
Task mechanization for inventory control, providing greater control of compliance while reducing manual processes.
Improves quality and quantity of audits by relying on the use of software licenses.
Allows change management, anticipates and soften the effects of service interruptions while ensuring safety.
Gives excellent Knowledge Base that permits the users to solve by themselves their problems
Offers easy integration of new and important elements to your Knowledge Base that strengthens your portfolio of solutions.
Easy Change Management that avoids reconfigurations and service interruptions.
Security Update Management with emphasis in every stage to ensure the safety of your company.
Premium Service Package for additional support on BMC FootPrints
The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements BMC FootPrints standard support with version upgrades, configuration, advice, implementations and knowledge transfer.
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.
The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed. We have available additional Premium Support Packages for 24, 40, and 80 hours.
Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for BMC in the American Continent. We currently serve customers in all countries of North America, Central America, south america, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.