BMC FOOTPRINTS – IT SERVICE MANAGEMENT
A software aligned with ITIL best practices, which allows you to automate the operations of your service desk from a complete and friendly interface.
Monitor your assets, manage incidents, create reports based on your business needs and build a knowledge base that brings greater autonomy to users. All this, thanks to the powerful BMC Footprints.
A SOLUTION THAT HELPS YOU GAIN PRODUCTIVITY
Automate processes to free up your agents and allow them to focus on tasks that require more attention and creativity. Control costs, minimize risks and manage your assets simply to optimize productivity, performance and results in your business.
ALIGN IT SERVICES WITH YOUR BUSINESS NEEDS
OFFER YOUR CUSTOMERS AN EASIER WAY TO REQUEST SERVICES
CMDB
Keep a detailed record of all the elements of your infrastructure. Manage and prioritize your CIs according to service requirements.
Endpoint Management
Manage your mobile devices from the same platform and control assets remotely, always ensuring the security of your data.
Comprehensive Platform
Manage incidents, problems and changes always based on ITIL best practices... Easily track the history of your activities and reduce any possible negative impact on your business.
Selfservice
Through its knowledge base, Footprints will allow you to make available to end users informative articles that will enable them to resolve concerns and problems on their own.
SLAs
Track your Service Management Agreements whenever you need to. Measure the level and quality of the services you provide and easily ensure the fulfilment of your customers' expectations.
ITIL
Follow the best practices in the market, carry out more efficient processes, achieve greater efficiency and competitiveness, and improve your service delivery with this ITIL-based tool.
GET ALL THE CAPABILITIES YOU NEED FOR IMPROVED SERVICE DELIVERY
Do you need more information?
WHY GB ADVISORS?
Through our service you get in touch with qualified technicians to execute additional support requests that are not included in the current continuous support. This process complements FootPrints Service Core support with version updates, configuration, consultancy, implementation and knowledge transfer.
Installation Services
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client
Configuration
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool
Personalization
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation
Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for BMC in the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curaçao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.