Adopting an ITIL Service Desk in the Cloud
ITIL is the best known methodology for IT operations and service management. Additionally, an ITIL-based Service Desk in the cloud today is very relevant as an optimal solution for organizations of all sizes.
But what makes an ITIL cloud service desk so powerful?
Today, we share with you three major advantages of adopting an ITIL-based Service Desk technology on a Cloud platform.
1- ENABLES YOU TO MANAGE CHAOS EFFECTIVELY
– An ITIL-based cloud solution helps you proactively identify and resolve problems before they affect services and your business, without having to invest in additional infrastructure to support the solution itself. With ITIL methodology controlling the IT service platform, incidents and their root causes can be optimally managed, bringing order and method where chaos reigned.
2- MANAGE A CMDB
– Also known as a Configuration Management Database, this component can contain all relevant details about employees, workstations, problems, changes, incidents, business relationships and devices in one powerful database. Despite being hosted in the cloud, it can contain every piece of relevant information about your network and your organization, providing a private knowledge base that your support staff can use to produce detailed risk analysis reports in the blink of an eye.
3- SCALABLE SOLUTIONS THAT ADAPT TO CHANGE
– We’re not just talking about changes concerning the size of your agency, but also changes to any service or element that can impact your IT services, and that an ITIL-based service desk hosted in the cloud can manage very well.
For example, if a change is initiated to replace an old server that is failing with a new one, the technology is able to help you implement the change in a safe manner, assessing the risks, implementing safely, and verifying the results upon completion.
In the physical sense, the cloud service desk is scalable simply because of the wonderful premise of cloud technology – the fact that it doesn’t require you to provide any space or infrastructure, no matter how much your organization may grow.
In the end, ITIL adds value to a growing organization because it helps you expand your IT environment while minimizing risks and difficulties in maintaining uninterrupted, high-quality services for users. It can also help support staff control the IT environment, and provides a cost-effective approach while maintaining the highest levels of compliance.
Follow this link to find a tool that will help you adopt an ITIL Service Desk in the cloud:
