A certification in international norms & standards (ISO, COBIT, ITIL) gives structure and prestige to any company. If you are in the process of adopting any of them, read this post to pick the best choice for your company.
Do we need to guarantee IT Compliance while taking care of our Service Lifecycle? Can we use ITIL & COBIT even if our company is rather a SME?
Freshservice vs Jira Service Desk: A clash of titans for IT Service Management. Let’s check their pros & cons before choosing either for your company.
A CMDB based on ITIL to improve IT Risk Management makes easier to understand the environment of your organization in the analysis on service impact.
In this post we explain how to leverage your service desk software to improve your ITIL process audit results and reduce risks for the whole organization
Adopting an ITIL based Service Desk on Cloud. ITIL is the best known framework for IT operations and service management Best Practices
ITIL Continual Service Improvement uses a metrics-driven approach to identify opportunities for improvement and to measure the impact of those improvements