BMC Track-IT! Software Family, easy to use
Download a free trial version today and use it for 30 days risk free. If you are using a home grown solution or a freeware solution and just need something solid, reliable and affordable to help you get your help desk under control, try Track-It! Help Desk Software today. See for yourself why over 55,000 companies worldwide have trusted BMC Track-IT! Software Family for more than 20 years.
Everything you need to manage your IT Help Desk
Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.
Why Choosing Track-It! Family Software
Improve Customer Service
Most IT departments are concerned about end-user satisfaction and there is always room for improvement. Track-It! helps you automate manual processes, ensuring faster and more accurate resolutions to user requests. Each and every helpdesk request will be recorded with the details needed for future audits and reports.
Fully integrated solution
Each Track-It! Module helps to automate, streamline and organize issues specific to IT challenges, to help you reduce costs and improve service levels. Built from the ground up as an integrated system, Track-It! provides a single, unified solution to simplify a diverse set of complex IT management needs
Adopt industry best practices
Best practices help your operation run smoothly, eliminating redundant work, integrating central processes, helping you learn from past experiences and enabling delivery of top-quality IT services. The right solution will mean lower costs and higher productivity for your organization
IT Help Desk
Moving your manual processes into an automated help desk solution will help you handle calls faster and make data available when you need it.
Asset management and auditing gather and record asset information for everything on your network, giving you the ability to take control of your IT environment.
Change Management tracks, controls and reports on the process of IT change management.
Software License Management
With Track-It! Software License Management, you can track all of the software loaded on every device and then determine how many copies are in use
Allow end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.
Mobile Help Desk
The Track-It! Mobile capability gives technicians easy mobile access to the Help Desk, Asset Management and Knowledge Management modules
Knowledge management in the Solutions module allows IT staff to build a database of solutions to help training new IT staff or troubleshooting known issues.
Scheduled & E-mailed Reports
Schedule reports automatically to keep you and your management up to date on the latest trends in your business.
Dashboard & Analytics
Reports and dashboards gives you an instant and visual display of your key performance indicators.
The Purchasing module allows you to keep track of all your IT related purchases
The Library lets you track hardware, software and other non-technology assets that you have available to loan to users
Training can help you to keep track of training classes that IT staff (or other employees) have taken
Physical Inventory Barcode
Track-It! Barcode makes accurately identifying, validating and transferring any asset within the Track-It! Inventory module quick and easy.
User Satisfaction Survey
The Track-It! Survey add-on allows you to monitor customer service and ensure
high quality by helping you identify areas for reward or improvement.
Allowing the help desk staff to remotely manage and troubleshoot systems with Track-It! Remote.
KnowledgePaks, is available to provide your help desk with access to hundreds of thousands of problem-resolutions for both your technicians and end-users.
Track-It! PC Migrate allows you to automatically capture all user profile data and preferences utilizing an easy to use Windows based application
Premium Service Package for additional support on BMC Track-It!
The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements BMC Track-It! standard support with version upgrades, configuration, advice, implementations and knowledge transfer.
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.
The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed. We have available additional Premium Support Packages for 24, 40, and 80 hours.
Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for BMC Track-It! in the American Continent. We currently serve customers in all countries of North America, Central America, south america, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.