IT Service Management

Reshape and Optimize your Digital Environment. Boost your company and make your IT the best choice for your customers.

Integrating, organizing and promoting your services has never been easier: With our solutions for IT Service Management, you can automate and optimize your processes and services under ITIL standards to make easier and simpler change management and transitions, while increasing visibility and control over your resources, assets and workflow of your teams.

Among the many advantages of our solutions for IT Service Management, there also is improving compliance with Service Level Agreement (SLAs) by providing the ability to track them down in all the departments of your company. It also promotes your quality of services to prevent disruption, and minimize possible impacts to ensure continuity.

Gestión de Servicios de TI

Software Solutions for IT Service Management

Automate IT tasks with ITIL standards to accelerate your workflows with Freshservice; a Cloud-based solution with friendly interface that simplifies Problems and Incident Management; Change, Assets & Release Management; and service catalog to improve your Customer Service while empowering your teams.

Simplified version of ServiceNow for IT Service Management with ITIL standards that enables you to manage and monitor every process of your company from a Cloud-hosted unified platform. Gain greater visibility on day-to-day aspects of your business in a lightweight system with the correct functions to manage processes at all stages.

Cloud-based solution that provides full automation and insight that helps you to make informed decisions on key points of your company: Regulatory Compliance; Business Relation Management; Project Updates; Financial and Human Resources. ServiceNow helps you to reduce costs, strengthen you IT resources and reduce business risks.

Help Desk Software that covers all you need for smoothly driving your IT Department. Its comprehensive and integrative capabilities combined with its easy deployment and incredible good quality-to-price ratio have made their bit to establish Track-It! Help Desk as one of the quintessential tools for IT Management in Small and Medium Enterprises.

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Premium Service Package for additional support on IT service management

The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This premium offer complements IT service management support with upgraded versions, configuration, advices, implementations and knowledge transfer.

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Installing Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.

configuration services premium

Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.

personalization services

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.

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The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed.  We have available additional Premium Support Packages for 24, 40, and 80 hours.

Nessus Tenable - GB Advisors partner

Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for multiple IT Service Management software solutions in the American Continent. We currently serve customers in all countries of North America, Central America, South America, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

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