Freshchat – Live Chat and Engagement Software

 

Boost your HelpDesk, increase the volume and quality of your leads and get satisfied customers by offering intelligent and personalized answers immediately.  All thanks to this messaging tool that goes beyond traditional messaging software, by making available to you, a set of highly useful features such as:

  • Priority inbox.
  • Segmentation of users.
  • In-app campaigns.
  • Customized bots workflow.
  • Mobile applications for all team members.
  • Friendly interface.




FRESHCHAT IS A QUICK AND CUSTOMIZABLE SOLUTION FOR INTERACTING WITH YOUR CUSTOMERS

Its characteristics will give you greater reach to achieve customer loyalty you are looking for so much



 

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Why is Freshchat different?

To achieve your business goals you need to learn how to communicate with your prospects more effectively. With Freshchat you will be able to interact with users in real time allowing you to get to know them better, respond more quickly to their needs and increase your engagement rates.. What makes Freshchat different?

  • Messaging channels.
  • Live Chat oriented to conversion.
  • Bot for 24/7 attention
  • Smart metrics.
  • Seamless integration with other Freshworks applications and products.

Messaging Channels

Give your customers exactly what they're looking for, organize user conversations on topics, and redirect their demands to the right agent in your organization. This way you can:

  • Respond effectively to the requirements of your customers.
  • Know better the needs of users.
  • Launch contextualized marketing campaigns.

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Conversion-oriented Live Chat

This solution allows you to connect with the right users. With Freshchat, you can target messages and marketing strategies more efficiently to increase your Lead Scoring.

 

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IDENTIFY THE PROFILES MOST LIKELY TO ENGAGE

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Bot for 24/7 attention

Offer your customers a support service with total availability 24 hours a day. Don't worry and let Freshchat's advanced technology respond to your customers' requirements through its advanced bots.

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Intelligent Metrics

Freshchat facilitates the organization and management of metrics or collection of relevant information, this option is vital if you want to analyze data on:

  • Response time of your work team.
  • Most common topics.
  • Level of customer satisfaction.

Seamless integration with Freshworks products and other applications:

Maximize the performance of your other products such as Freshdesk and Freshsales with the peace of mind of leading software solutions. Also enjoy integrations with other popular messaging apps such as:

  • Slack.
  • Facebook Messenger.
  • Zendesk.
  • ClearBit.

 

 

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COMMUNICATE BETTER AND BUILD CUSTOMER LOYALTY WITH FRESHCHAT

IDENTIFIES THE PROFILES MOST LIKELY TO BE CONVERTED
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Premium Service Package for additional support on Freshservice

The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements Freshservice standard support with version upgrades, configuration, advice, implementations and knowledge transfer.

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Installing Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.

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Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.

personalization services

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.

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The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed.  We have available additional Premium Support Packages for 24, 40, and 80 hours.

 

 

Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for Freshservice in the American Continent. We currently serve customers in all countries of North America, Central America, south america, Latin America and the Caribbean. Countries like the USA, Mexico, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Brasil, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.

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