Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
How to accomplish a Customer Service Culture
3 benefits of generative Artificial Intelligence in business
The digital transformation era turned Generative Artificial Intelligence into a fundamental pillar in the global business ecosystem. Particularly, the potential of this technology has been materialized this last time in […]
The Guide to Generative AI: Concepts, Applications, and Future
Learn the basics of Generative AI: explore its fundamentals, applications, future and its impact on business.
Cloud Computing Systems for Dummies: Differences, Advantages and Uses between IaaS, PaaS and SaaS
Although Cloud Computing systems are part of the ordinary day-to-day, the term itself is still confusing for some. This article clarifies its use and scope.
Gartner Magic Quadrant: Quick guide to understand and evaluate your technology options
Do you know how to interpret the Gartner Magic Quadrant? Here we bring you a quick guide to help you choose your best options in technology.
5 factors that cause customer’s frustration and how to avoid them
Avoiding your customer's frustration helps you to prevent financial losses for everybody. Here we show you how to deal with it.
Improving human-AI collaboration for workforce success
Learn about the key principles for improving human-AI collaboration that will enable you to achieve success in the workplace.
Business Continuity Plan: Are you prepared to face a crisis?
Discover in our basic guide the keys to creating a business continuity plan. Ensure the resilience and continuity of your company!
4 Steps to Improve Workflow in Help Desk
Here we explain the Support Levels offered in Help Desk, and in parallel, describe what are the 4 Steps to Improve Workflow in Help Desk
IT Management: 5 Best Practices for Success
Want to know how to get the most out of your IT assets? The answer is simple, through good IT Management. Read on and discover the best strategies to carry it out successfully.